SHREY TEAMWEAR

1. BESPOKE TEAMWEAR:

A minimum order of 10 units per garment is required.
This applies to exclusively customised orders according to your specifications.

2. DELIVERY PROCESS:

• For Bespoke Teamwear Orders:
  In case of bespoke order deliveries, please take into consideration a lead time of 40 days, which commences once the order is placed and the proofing visual is approved.

Return Policy: Conditions and Guidelines for Returns

BESPOKE TEAMWEAR:

At Shrey, we craft bespoke products that are tailored to meet the specific requirements of clubs, schools, colleges, and universities. These unique items are not part of our regular stock range as they are specially made just for you. That is why the bespoke products cannot be returned or refunded due to their personalised nature. We kindly ask that you double-check the size and specifications before placing your order to avoid any hassle and inconvenience. However, if there is a manufacturing defect with your bespoke product such as an incorrect spelling of a name or number on a shirt, we'll always be there to help you.

Return Procedure For Defective Products:

To proceed with a return, it is important to report the defect as soon as possible and initiate the process within 14 days of receiving your order. For us to consider the return, the product must be in good condition i. e unworn, and having all the original tags and labels attached to it. To assist you further, we kindly request three photographs that clearly show the fault, along with the completed returns form, as evidence of the defect. Before sending the product back to us, our team will need to approve the return.

REFUND PROCESSING:

Please allow 10 working days for your return to be processed from the date we receive your return, and a further 5-10 working days for any refund to clear into your account. This is also dependent on your bank or Credit Card Company.

NEW WARRANTY POLICY UPDATE:

• We offer a three-month warranty from the date of proof of purchase for all our products. This warranty covers any abnormal faults or defects in our products.
• The warranty period starts from the date of proof of purchase. If you've purchased our products from a third-party retailer, the proof of purchase is the date when you bought the product from the retailer, not the date of supply from us.
• Please note that the warranty does not cover general wear and tear, as this is a natural part of a product's lifecycle.
• How to Claim Warranty: If you encounter any abnormal faults or defects within the warranty period, follow these steps:
  1. Send an email to info@kohlisports.com detailing the issue.
  2. Attach three clear images of the product fault.
  3. Include the receipt for the product.
  4. Mention the order number (if applicable)

  Our internal admin team will review your claim. Once approved, we will take one of the following actions:
  - Collect the faulty product for further inspection.
  - Instruct the disposal of the product.
  - Process a replacement product for you.

CATEGORISED WARRANTY POLICY TERMS & CONDITIONS

CLOTHING:

All the listed items in the clothing category (except the team shop) are covered under our goodwill warranty, defined by the current and past performance of our apparels and reviews of our customers. However, if you encounter any workmanship fault on our part, you can initiate a return within 14 days of delivery.

ACCESSORIES & EQUIPMENTS:

• Bags and Backpacks: Accessories like bags & backpacks are covered under a 3-month warranty period. The period of warranty covers all the manufacturing and workmanship defaults that the product may have. Any wear & tear caused by the user's mistake or excessive usage will not be covered under warranty.
• Socks, Hats & Caps: These accessories come with our goodwill warranty, defined by the current and past performance of our apparels and reviews of our customers. However, if you encounter any workmanship fault on our part, you can initiate a return within 14 days of delivery.

CRICKET:

• Cricket Helmets: Our helmets come with a warranty period of 6 months, which covers manufacturing and workmanship defaults.

• The warranty covers the following:

  • A malfunctioning micro-adjustment fit feature
  • An initially irregular grille shape.

• It must be noted that the warranty will not cover:

  • Wear and tear caused by irrational usage.
  • Any damage resulting from the impact of a cricket ball.
  • Damage caused by careless handling.
• Helmet Accessories: Coverage is limited to addressing manufacturing defects exclusively. You can report the defects within 14 days of the delivery to initiate the returning procedure.
• On-field Clothing: All the listed items in the clothing category are covered under our goodwill warranty, defined by the current and past performance of our apparels and reviews of our customers. However, if you encounter any workmanship fault on our part, you can initiate a return within 14 days of delivery.
• Cricket Bags: Accessories like Bags & Backpacks are covered under a 3-month warranty period. The period of warranty covers all the manufacturing and workmanship defaults that the product may have. Any wear & tear caused by the user's mistake or excessive usage will not be covered under warranty.
• Groin Protectors: Coverage is limited to addressing manufacturing defects exclusively. You can report the defects within 14 days of the delivery to initiate the returning procedure.
• Cricket Socks: Covered under our goodwill warranty, defined by the current and past performance of our apparels and reviews of our customers. However, if you encounter any workmanship fault on our part, you can initiate a return within 14 days of delivery. (Please refer to our Return and Delivery Policy Return and Delivery Policy for details).

HOCKEY:

Composite Sticks Warranty:

Our Composite Sticks are backed by a 3-month warranty, ensuring protection against any manufacturing or workmanship defects. Please note that this warranty does not extend to damages resulting from user misuse, excessive, or irrational usage. Prior to processing any return, our Quality team will meticulously review and approve each case.

• Wooden Sticks: Our Hockey Sticks come with a warranty period of 3 months, which covers all manufacturing and workmanship defects. However, any wear & tear caused by the user's mistake or excessive/irrational usage will not be covered under warranty.
• Clothing: Covered under our goodwill warranty, defined by the current and past performance of our apparels and reviews of our customers. However, if you encounter any workmanship fault on our part, you can initiate a return within 14 days of delivery.
• Titanium Mask: The Titanium Mask comes with a 3-month warranty period, covering manufacturing and workmanship defaults.
• Bags: Bags & backpacks are covered under a 3-month warranty period. The period of warranty covers all the manufacturing and workmanship defaults that the product may have. Any wear & tear caused by the user's mistake or excessive usage will not be covered under warranty.
• Balls: Coverage is limited to addressing manufacturing defects exclusively. You can report the defects within 14 days of the delivery to initiate the returning procedure.
• Grips: Coverage is limited to addressing manufacturing defects exclusively. You can report the defects within 14 days of the delivery to initiate the returning procedure.
• Gloves: Our gloves have a 3-month warranty period with a cover for manufacturing and workmanship defects.

TEAM SHOP:

Customised Products: Clothing, Helmets, Bags, and Accessories: The items ordered under the customised clothing category are separately prepared for exclusive usage and can only be returned if any workmanship issues emerge. These products are not covered under our standard warranty policy.